Contact Us

Our aim is to always ensure that all aspects of our products and services meet your expectations. We comply with the Company’s standard operating procedure for Complaints Management and our Nursing team meets the requirements of the Care Quality Commission. If you are not happy with the actions taken, we can investigate this in a formal complaint so that we can try to put things right and make improvements. You may also have some positive experiences or general comments about our products and services we’d like to hear from you and for you to share these experiences with us.

Contact us

Customer Complaints Team
Quality Assurance and Compliance
Fresenius Kabi Ltd and Calea UK Ltd
Cestrian Court
Eastgate Way, Manor Park
Runcorn, Cheshire, WA7 1NT
United Kingdom

Fresenius Kabi and Calea will endeavour to complete a full investigation within 15 days from the start date of submission depending on the classification of the complaint; you will be advised upon timelines on receipt of receiving the complaint. 

What to do if you want to make a complaint to an Independent Body?

If you still feel after following these steps that your complaint hasn’t been handled properly, there are independent bodies that you can contact:

If you want to make a formal complaint regarding our Nursing services please contact the Care Quality Commission on 03000 616161.

If you want to make a formal complaint regarding our Pharmacy services you can contact the General Pharmaceutical Council on 0203 713 8000.

You are encouraged to report adverse drug reactions (also known as side effects) that might be related to a Fresenius Kabi pharmaceutical product to:

Phone: +44 (0)1928 533612 (please use only for reporting ADRs) 
E-mail: Pharmacovigilance.GB@Fresenius-Kabi.com

If you experience any adverse event that might be related to a Fresenius Kabi medical device please contact:

Phone: +44 (0)1928 533758
E-mail: FK.Complaints-UK@fresenius-kabi.com

Information on how we handle your adverse event report can be found here.