Raising a Complaint or Compliment

Our aim is to always ensure that all aspects of our products and services meet your expectations. We comply with the Company’s standard operating procedure for Complaints Management and our Nursing team meets the requirements of the Care Quality Commission. If you are not happy with the actions taken, we can investigate this in a formal complaint so that we can try to put things right and make improvements. You may also have some positive experiences or general comments about our products and services we’d like to hear from you and for you to share these experiences with us.

The Information we will need from you:

• Patient Name
• Date of Birth
• Post Code
• Reason for complaint or compliment

How to contact us to raise your complaint or compliment:

Customer Complaints Team
Quality Assurance and Compliance
Fresenius Kabi Ltd and Calea UK Ltd
Cestrian Court
Eastgate Way, Manor Park
Runcorn, Cheshire, WA7 1NT
United Kingdom

Fresenius Kabi and Calea will endeavour to complete a full investigation within 15 days from the start date of submission depending on the classification of the complaint; you will be advised upon timelines on receipt of receiving the complaint. 

GB-NP-2400188 November 2024